Hmm... I suspect you got caught in the SP trap. Many users who have updated
an older version of Windows XP to SP2 before they try to install the fax
service appear to be encountering a problem installing the fax service. In
these cases there is no error message during the installation
(distinguishing this from the very common problem where the installation
routine states it cannot find the necessary files). The installation appears
to proceed without error, but when it is over there is no fax printer
apparent and any attempt to send a fax results in the error message "Fax
server information cannot be retrieved. The Fax Wizard will now close." This
problem appears to occur because the security data base is corrupted as
2. Why can't the XP Fax Installation Program find the Installation Files?
In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:
You cannot add a Windows component in Windows XP
You can either:
1. Get the hotfix mentioned in the KB article and install it. Microsoft
does not charge for support calls to get supported hotfixes listed in
Knowledge Base articles.
2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software
I can report that the Esentutl utility has corrected the problem in a number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
utility and would prefer you try the hotfix.
"Bob Pearce - Australia" wrote in message
> Thanks Russ, due to a hard drive failure, I purchased a new system with XP
> pro (service pack 1) preinstalled with all updates, I installed fax as in
> the normal way, configuration was all OK and it worked Ok first up first
> time and after a reboot, failed.
> Modem is a Netcomm Rave 11 which I have used for my fax modem for some
> years OK, no problems.
> Have tried reinstalling fax, same problem each time.
> When I go to send a fax it comes up with the error message, fax server
> information cannot be retrieved.
> Hope you can assist, regards ... Bob
> ----- Original Message -----
> From: "Russ Valentine [MVP-Outlook]"
> Newsgroups: microsoft.public.windowsxp.print_fax
> Sent: Sunday, January 20, 2008 9:43 PM
> Subject: Re: fax server information cannot be retrieved
> "Russ Valentine [MVP-Outlook]" wrote in message
>> Only if you state how you installed and configured XP Fax, which approved
>> analog fax modem you are using, and the precise steps that produce the
>> error message.
>> Russ Valentine
>> "Bob Pearce - Australia" wrote in message
>>> Can anyone solve this mystery when trying to send a fax?
>>> Thanks, Bob from ........... down under
> >> Stay informed about: fax server information cannot be retrieved